Frequently asked questions

While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.

Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:

• Completing program activities
• Attending coaching sessions (if applicable)
• Logging your health markers

We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!

Absolutely! Gro offers more than coaching:

• Guided Mindfulness Sessions: Find peace with guided meditations to reduce stress and improve well-being.
• Relaxation Music & Visualisations: Soothing sounds and immersive 360° environments help you unwind.

Plus, some programs incorporate mindfulness techniques for stress management.

‍Cards: Visa, Mastercard, Discover, American Express, and most major credit/debit cards.

Digital Wallets: Apple Pay, Google Pay.

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

You can discuss general health concerns with your coach, but they are not qualified to provide medical advice or diagnose any conditions. It's important to consult your doctor for any specific health concerns you may have.

You'll be automatically charged for your chosen plan at the start of the next billing period. If you need some help cancelling your subscription, please contact our customer support team.

Gro integrates with some popular health apps and devices. Currently, Gro can sync with:

• Apple Health
• Garmin
• FitBit
• Nokia/Withings (iOS only)
• Google Health Connect (connects with Samsung Health, MyFitnessPal, Oura, Whoop and more)

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.

The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.

No, your subscription will automatically renew unless you cancel it before the end of your current billing period.

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

Gro coaches adhere to strict confidentiality guidelines and will not share your personal information without your consent.

Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.