Frequently asked questions

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

Currently, Gro doesn't offer direct group support features within the app. However, we do offer face-to-face sessions in some areas of the UK. If you're interested in attending our face-to-face sessions, we're currently working in:

Support for adults:

• Bexley
• Maidstone
• West Northamptonshire

Support for children & young people:

• Barnet
• Norfolk
• Wolverhampton

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.

Yes, Gro offers a limited-time free trial for new users. Once your free trial ends, you will be charged.

Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.

Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.

No, your subscription will automatically renew unless you cancel it before the end of your current billing period.

Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.

If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

You can chat with your coach via instant message anytime. For voice calls or scheduled appointments, please contact our customer support team to book a session.

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

No, you don't need any special equipment to use Gro. The app is accessible on most devices, including smartphones, tablets, and computers.

Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.

Gro's meal plans are tailored to your preferences, dietary needs, and health goals. This helps you eat healthy and balanced meals that support your overall wellbeing.

While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.

The food diary allows you to track your food intake using tools like a barcode scanner, AI plate recognition, or manual entry. You can also track health markers like weight, blood sugar, and sleep.

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

While Gro doesn't currently offer direct data export from within the app, we understand the importance of data ownership. Here's how you can access your health information:

• Sync with Health Apps: Gro integrates with popular health platforms like Apple Health and Google Health Connect. This allows you to seamlessly sync your Gro data with these services, where you may then have options for export.

We're constantly working on improvements, and future updates may include a direct export feature within the Gro app itself. Stay tuned for updates!