Frequently asked questions
Boost your Gro knowledge and find answers to any questions you may have.
While Gro doesn't currently offer direct data export from within the app, we understand the importance of data ownership. Here's how you can access your health information:
- Sync with Health Apps: Gro integrates with popular health platforms like Apple Health and Google Health Connect. This allows you to seamlessly sync your Gro data with these services, where you may then have options for export.
We're constantly working on improvements, and future updates may include a direct export feature within the Gro app itself. Stay tuned for updates!
Gro Health offers subscription plans to fit your goals! Here's a quick look:
- Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
- Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
- Monthly: Flexible access (free trial included). Coaching available separately.
All plans include health programs, resources & trackers. Explore our website or app for details and pricing!
Yes, Gro offers corporate wellness solutions that can be customised to meet the needs of organisations and their employees.
Gro customer support is available via email and phone Monday - Friday, 9am - 5pm. Alternatively, you can fill out our contact form, and a member of our team will get in touch.
Absolutely! Gro offers more than coaching:
- Guided Mindfulness Sessions: Find peace with guided meditations to reduce stress and improve well-being.
- Relaxation Music & Visualisations: Soothing sounds and immersive 360° environments help you unwind.
Plus, some programs incorporate mindfulness techniques for stress management.
Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.
If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.
If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.
While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.
The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.
You'll be automatically charged for your chosen plan at the start of the next billing period. If you need some help cancelling your subscription, please contact our customer support team.
The food diary allows you to track your food intake using tools like a barcode scanner, AI plate recognition, or manual entry. You can also track health markers like weight, blood sugar, and sleep.
No, your subscription will automatically renew unless you cancel it before the end of your current billing period.
Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.
Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.
You can manage your subscription directly through the your preferred app store or your account page on the Gro website.
Currently, Gro doesn't offer direct group support features within the app. However, we do offer face-to-face sessions in some areas of the UK. If you're interested in attending our face-to-face sessions, we're currently working in:
Support for adults:
Support for children &Â young people:
No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.
Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.
Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.
Still have questions?
Our team are always on hand to help you out.
Unlock your health potential with Gro
By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.
Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.
