Frequently asked questions

No, you don't need any special equipment to use Gro. The app is accessible on most devices, including smartphones, tablets, and computers.

Gro integrates with some popular health apps and devices. Currently, Gro can sync with:

• Apple Health
• Garmin
• FitBit
• Nokia/Withings (iOS only)
• Google Health Connect (connects with Samsung Health, MyFitnessPal, Oura, Whoop and more)

Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.

The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.

Yes, Gro offers a limited-time free trial for new users. Once your free trial ends, you will be charged.

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.

Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.

Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:

• Completing program activities
• Attending coaching sessions (if applicable)
• Logging your health markers

We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!

You can chat with your coach via instant message anytime. For voice calls or scheduled appointments, please contact our customer support team to book a session.

Gro's meal plans are tailored to your preferences, dietary needs, and health goals. This helps you eat healthy and balanced meals that support your overall wellbeing.

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

Currently, the Gro app requires an internet connection for all functionalities. We're constantly working on improvements, and future updates may include features accessible offline. Stay tuned for updates!

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.