Frequently asked questions
Boost your Gro knowledge and find answers to any questions you may have.
Easy does it! Gro caters to all fitness levels with adjustable exercise programs: Reduced Mobility, Beginner, Intermediate, and Advanced. Choose the program that best suits you and get moving!
Gro Health offers subscription plans to fit your goals! Here's a quick look:
- Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
- Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
- Monthly: Flexible access (free trial included). Coaching available separately.
All plans include health programs, resources & trackers. Explore our website or app for details and pricing!
Yes, Gro has been recognised for its innovative approach to health management and has received awards from various organisations in the health and technology sectors.
Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.
Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.
While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.
Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.
Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.
You can chat with your coach via instant message anytime. For voice calls or scheduled appointments, please contact our customer support team to book a session.
Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.
Yes, Gro offers corporate wellness solutions that can be customised to meet the needs of organisations and their employees.
Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.
Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.
While Gro doesn't currently offer direct data export from within the app, we understand the importance of data ownership. Here's how you can access your health information:
- Sync with Health Apps: Gro integrates with popular health platforms like Apple Health and Google Health Connect. This allows you to seamlessly sync your Gro data with these services, where you may then have options for export.
We're constantly working on improvements, and future updates may include a direct export feature within the Gro app itself. Stay tuned for updates!
You can manage your subscription directly through the your preferred app store or your account page on the Gro website.
Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.
The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.
If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.
Currently, Gro doesn't offer direct group support features within the app. However, we do offer face-to-face sessions in some areas of the UK. If you're interested in attending our face-to-face sessions, we're currently working in:
Support for adults:
Support for children &Â young people:
Yes, Gro offers a limited-time free trial for new users. Once your free trial ends, you will be charged.
Still have questions?
Our team are always on hand to help you out.
Unlock your health potential with Gro
By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.
Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.
