Frequently asked questions

While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.

Currently, the Gro app requires an internet connection for all functionalities. We're constantly working on improvements, and future updates may include features accessible offline. Stay tuned for updates!

No, you don't need any special equipment to use Gro. The app is accessible on most devices, including smartphones, tablets, and computers.

Gro coaches adhere to strict confidentiality guidelines and will not share your personal information without your consent.

Yes, Gro is clinically safe and intended for use as directed. The app follows industry standards for data privacy and security.

Gro Health offers subscription plans to fit your goals! Here's a quick look:

• Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
• Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
• Monthly: Flexible access (free trial included). Coaching available separately.

All plans include health programs, resources & trackers. Explore our website or app for details and pricing!

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.

Absolutely! Gro offers more than coaching:

• Guided Mindfulness Sessions: Find peace with guided meditations to reduce stress and improve well-being.
• Relaxation Music & Visualisations: Soothing sounds and immersive 360° environments help you unwind.

Plus, some programs incorporate mindfulness techniques for stress management.

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

Easy does it! Gro caters to all fitness levels with adjustable exercise programs: Reduced Mobility, Beginner, Intermediate, and Advanced. Choose the program that best suits you and get moving!

While Gro doesn't currently offer direct data export from within the app, we understand the importance of data ownership. Here's how you can access your health information:

• Sync with Health Apps: Gro integrates with popular health platforms like Apple Health and Google Health Connect. This allows you to seamlessly sync your Gro data with these services, where you may then have options for export.

We're constantly working on improvements, and future updates may include a direct export feature within the Gro app itself. Stay tuned for updates!

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

Yes, Gro has been recognised for its innovative approach to health management and has received awards from various organisations in the health and technology sectors.

Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:

• Completing program activities
• Attending coaching sessions (if applicable)
• Logging your health markers

We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!

You can chat with your coach via instant message anytime. For voice calls or scheduled appointments, please contact our customer support team to book a session.