Frequently asked questions

Easy does it! Gro caters to all fitness levels with adjustable exercise programs: Reduced Mobility, Beginner, Intermediate, and Advanced. Choose the program that best suits you and get moving!

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.

Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.

If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.

Gro coaches adhere to strict confidentiality guidelines and will not share your personal information without your consent.

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

Gro's meal plans are tailored to your preferences, dietary needs, and health goals. This helps you eat healthy and balanced meals that support your overall wellbeing.

The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.