Frequently asked questions

The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.

Currently, the Gro app requires an internet connection for all functionalities. We're constantly working on improvements, and future updates may include features accessible offline. Stay tuned for updates!

If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.

Gro integrates with some popular health apps and devices. Currently, Gro can sync with:

• Apple Health
• Garmin
• FitBit
• Nokia/Withings (iOS only)
• Google Health Connect (connects with Samsung Health, MyFitnessPal, Oura, Whoop and more)

The food diary allows you to track your food intake using tools like a barcode scanner, AI plate recognition, or manual entry. You can also track health markers like weight, blood sugar, and sleep.

You'll be automatically charged for your chosen plan at the start of the next billing period. If you need some help cancelling your subscription, please contact our customer support team.

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

Gro Health offers subscription plans to fit your goals! Here's a quick look:

• Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
• Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
• Monthly: Flexible access (free trial included). Coaching available separately.

All plans include health programs, resources & trackers. Explore our website or app for details and pricing!

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

Yes, Gro offers a limited-time free trial for new users. Once your free trial ends, you will be charged.

Gro coaches adhere to strict confidentiality guidelines and will not share your personal information without your consent.

Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

No, you don't need any special equipment to use Gro. The app is accessible on most devices, including smartphones, tablets, and computers.