Frequently asked questions

You'll be automatically charged for your chosen plan at the start of the next billing period. If you need some help cancelling your subscription, please contact our customer support team.

While Gro doesn't currently offer direct data export from within the app, we understand the importance of data ownership. Here's how you can access your health information:

• Sync with Health Apps: Gro integrates with popular health platforms like Apple Health and Google Health Connect. This allows you to seamlessly sync your Gro data with these services, where you may then have options for export.

We're constantly working on improvements, and future updates may include a direct export feature within the Gro app itself. Stay tuned for updates!

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.

Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:

• Completing program activities
• Attending coaching sessions (if applicable)
• Logging your health markers

We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.

Yes, Gro is clinically safe and intended for use as directed. The app follows industry standards for data privacy and security.

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.

Gro's meal plans are tailored to your preferences, dietary needs, and health goals. This helps you eat healthy and balanced meals that support your overall wellbeing.

Gro Health offers subscription plans to fit your goals! Here's a quick look:

• Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
• Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
• Monthly: Flexible access (free trial included). Coaching available separately.

All plans include health programs, resources & trackers. Explore our website or app for details and pricing!

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

Yes, Gro has been recognised for its innovative approach to health management and has received awards from various organisations in the health and technology sectors.

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.