Frequently asked questions

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

No, you don't need any special equipment to use Gro. The app is accessible on most devices, including smartphones, tablets, and computers.

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.

Yes, Gro has been recognised for its innovative approach to health management and has received awards from various organisations in the health and technology sectors.

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

Easy does it! Gro caters to all fitness levels with adjustable exercise programs: Reduced Mobility, Beginner, Intermediate, and Advanced. Choose the program that best suits you and get moving!

While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.

Gro coaches adhere to strict confidentiality guidelines and will not share your personal information without your consent.

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.

Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.